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Company
Policies
Ordering
Information: Orders may be placed 24 hours a day, 7 days a
week through our secured, on-line website. For your convenience, we
accept Visa, Mastercard, Discover and American Express. Phone
orders may also be placed during normal business hours, Monday thru
Friday, from 9:00 am to 6:00 pm, and Saturday from 9:00 am to 3:00
pm.
Orders received before 10:00 am ET will be
delivered/shipped the same day unless otherwise requested by the
buyer. Orders placed after 10:00 am, will be delivered/shipped the
next business day. Although we will make every effort to honor this
policy, it is subject to change based on the volume of orders we
receive and during peak holiday periods.
Satisfaction
Guaranteed: Basket Creations guarantees the freshness of all
its products
Damage during Shipment: If a package
is damaged during shipment, we must be notified within 24 hours in
order to advise the carrier (UPS or Federal Express). The package
must be returned to us with all products intact as soon as possible
so that we may correct the
problem.
Substitutions: Occasionally, substitutions
may be necessary based on the availability of certain products.
However, quality and value will never be compromised. All
substitutions will be of equal or greater
value.
Privacy: We respect your privacy and we will
not distribute, rent, sell and/or loan any information regarding our
customers to any third party. All information is held in the
strictest of confidence and security. |
269-382-0821 Basket Creations 3415 Ravine Rd,
Kalamazoo, MI 49006
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© 2004 Basket Creations.
All rights
reserved. | |